Terms of Service

1. Acceptance of Terms

By completing a booking with Platinum Bartenders, you agree to be bound by these Terms of Service ("Terms") as posted on our website: www.platinumbartenders.com. These Terms may be updated, and it’s your responsibility to review them periodically. Continued use after changes means you accept the updates.

2. Services and Staffing

  • Hiring Staff Outside of Agency: You agree not to hire our staff directly for 12 months after using our services, with a 50% surcharge and potential addition to our "do not serve" list for violations.

  • Staff Selection: Select three staff per position on our website for better chances of securing preferred staff, with bookings ideally made 7 days in advance.

  • Staff Ratios: One bartender per 50 guests for simple cocktails, or per 35 for complex ones; one server per 40 guests recommended.

3. Pricing and Payment

  • Rates & Hours: Check www.platinumbartender.com/rates for current rates (subject to change). A 4-hour minimum is required, with overtime billed in 30-minute increments if not released.

  • Gratuity: Encouraged but not mandatory, separate from service fees, preferably in cash or via payment method on file.

  • Payment Terms: Prepay via credit card, check, cash, Venmo, or wire transfer, with a 25% deposit required and balance due 3 days before the event. Non-payment incurs debt collection costs.

4. Cancellations and Refunds

  • 25% cancellation fee applies once booked, 100% within 72 hours. No refunds for early event endings, but 75% refund for pandemics or natural disasters (inventory and planning fees non-refundable).

5. Client Responsibilities

  • Underage Drinking: Ensure no underage drinking; our staff may refuse service without ID. Public alcohol service requires a liquor license.

  • Event Details: Review confirmation emails; errors are your responsibility.

  • Parking: Cover staff parking fees over $5 if no street parking, with instructions provided in advance.

  • Travel Rates: Mileage fees for events outside 15 miles (CA) or 25 km (Sydney), with flat fees for longer distances and potential flight/accommodation costs.

6. Liability and Indemnification

  • Release of Liability: You indemnify Platinum Bartenders against claims from using our services, except for gross negligence.

  • Harassment and Discrimination: Prohibited; you’re responsible for guest behavior, with potential legal action for violations.

  • Insurance: You must maintain liability insurance naming us as additional insured, with minimum limits of $2M aggregate, $1M per occurrence.

7. Intellectual Property

All website content (text, graphics, logos) is Platinum Bartenders’ property, protected by copyright laws, and cannot be used commercially without permission.

8. Privacy

Your use is subject to our Privacy Policy at www.platinumbartenders.com/privacy-policy, incorporated by reference.

9. Governing Law and Dispute Resolution

Governed by California law, with disputes resolved via arbitration in Los Angeles, though international events may vary by jurisdiction.

10. Amendments and Termination

We may amend Terms by posting updates online; termination possible with or without notice.

11. Location and Marketing

Booking grants permission to use event locations for marketing, including venue and staff photos, with incidental attendee inclusion (no specific identification without consent).